Fanagans Funeral Directors are the overall winners of Excellence Ireland’s National Quality Management Systems Awards 2018, which were announced in the Clayton hotel, Dublin 4 on Friday 28th September by the Minister for Business, Enterprise and Innovation, Heather Humphreys.
The National Quality Management Systems award is the highest accolade an Irish business can achieve. There was intense competition with 105 companies nominated this year, with Fanagans winning both their category in “outstanding performance” and the overall national award.
Commenting on the awards, Jody Fanagan, MD, said “It is a fantastic honour for Fanagans to have the entire team’s hard work and efforts recognised and rewarded by the Excellence Ireland Quality Association and the National Q Mark Awards. It justifies all the time and care that goes into ensuring we have best in class Quality Management Systems in place, delivering excellence in customer service to all our client families and stakeholders on a continuous basis. An award like this ensures that all staff, at all levels, buy into the quality ethos and help drive the business forward as we celebrate our 200-year anniversary and seven generations of excellence in funeral care”
The Fanagan Group looked after 1 in every 4 funerals in Dublin last year and have had the Q Mark certification since 1994. They were winners of the National Supreme Quality Award in 2001 and have been nominated on several occasions since. They are committed to delivering an exceptional service to all their client families with professionalism, compassion, dignity and exceptional attention to detail.
The National Award was sponsored by eTravel and Virgin Atlantic. Funds raised on the night went to CanTeen Ireland, the young people’s cancer support group. EIQA (Excellence Ireland Quality Association) audit the standards of thousands of organisations and businesses in Ireland and Internationally.